Site Map Pro Support Area

Welcome to the support area for Site Map Pro. These pages contain answers to frequently asked purchasing and technical questions.

If you cannot find an answer to your query then email support is available.
Please send all support queries to support@sitemappro.com

1.  The links from the sitemap do not work.

If you use relative links then the sitemap.html file builds links relative to the first page indexed.  If you selected the site by pointing to the home page then all links will be relative to this home page.  For the sitemap.html to work it must be placed in the same folder/directory as this page.

2.  What does "the application is still trying to cancel the previous http connection" mean?

If you cancel a mapping operation by clicking the "Back" button then the current Internet transfer needs to cancelled before another one can begin.

This is usually instantaneous, but if a transfer is mid way through it can take up to a minute to cancel.

If you are using Dial-up Networking then ensure you have closed any Windows requesting you to connect.

3.  My template isn't being used properly / my stylesheet is not being used.

Your template will probably contain links to other pages, images and stylesheets using relative links. For these links to work correctly the sitemap.html page must be placed in the same folder as the template page. Ideally this will also be the same folder as your "home" page.

Therefore the page may not look correct when using Preview but will look correct once saved or moved to the proper folder.

4.  Why do some of my web pages get missed when indexing my site?

The application can process most HTML pages.  If pages are being missed then ensure that you are using standard <a href ...> HTML notation.  However, the application can work round most errors.

Site Map Pro cannot follow links contained in an external map file, dynamically generated through JavaScript or embedded in a Java application.

You can use the "select individual pages to map" method and select all your pages using the "Add Folder" option.


5.  I want to create a sitemap for a list of files in a folder.

To do this, select the second option on the opening page of the application ("Select individual pages to map").

By using the shift key in the open dialog box, you can select all the files from a folder at once. Or you can use the "Add Folder" button to add all files from a folder and subfolders.

Absolute links are created using this method. An option to convert these to relative links is made available after mapping.

6.  My Word / Excel / PowerPoint files are not being mapped.

These document require the associated application to be installed on the PC generating the site map. Versions 97 and later are supported. You can test whether these files will be mapped by using the "Options > Other > Test" option.

Only the PC creating the sitemap.html site map requires these files, not the PC that hosts the sitemap or the PC of the person navigating the sitemap.